Geoghegan on: The 5 levels of trust

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I’ve been thinking about the different levels of trust you give to people over the past year or so, and I thought I’d do a blog post on what I consider to be the five different levels or types of trust. I might make more of these musings over the next few weeks and months, and I’ve been putting off this blog post for some time thinking that it would be perceived as preachy, egotistical, or not appropriate for a predominantly tech and humour focused blog. I’ve not found anything similar to this online, although it probably does exist in some form of psychological text book or theory – of which I have no training at all.

The five levels of trust

  • Explicit trust
  • Implicit trust
  • Neutral
  • Implicit distrust
  • Explicit distrust

Explicit trust

This level of trust is, what I consider, the best type of trust. To reach this level, you have had to do a lot of work to have your friends, colleagues, family, or community trust you. It is not based on your job role or function, hierarchy in the family unit, or any other factor – however it can be helped by various other factors such as your job role automatically putting you in the implicit trust level. Examples of this level of trust would be – close friends, work colleagues you know are “good”, your spouse or partner in a loving relationship, or your parents when you are an adult.

This level is also the easiest to fall out of. As an employee, if you fucked something up horribly you can move from explicitly trusted to explicitly distrusted… bypassing all the levels in between. Just because you reached this level doesn’t mean that you stop working on making people explicitly trust you. This level is entirely based on your actions as a person or the actions of the person you have assigned this level to.

Implicit trust

This level is instantly given to people based on their job function, in most cases. You implicitly trust a firefighter, doctor, paramedic, social worker, the IT person in your company, etc. Something about the person, other than their actions, makes you trust them. In practise, this is usually based on their job function or role in society.

In this level, you can move up to explicit trust or, like all the other levels of trust, straight down to explicit distrust based on your actions. You don’t need to “work” to maintain this level, as it has been granted to you by others morals automatically.

It is detrimental to society in general to abuse this level – for example a cop who beats a protester has now tarnished (even if only for a short while) societies implicit trust in all cops.

Neutral

Without knowing anything about a person – for example you met them on the street for the first time – this is the trust level you will give them. If, for example, I met a person on the street and started chatting to them, I can move them to either implicit trust or implicit distrust easily as soon as they mention their job title, role in society, or feelings about a topic I feel strongly about. This is the default level for all people you will ever meet without knowing anything else about them.

It is rare for someone to “move” into this level from another, as this level is only associated with first contact before the person speaks or does an action that moves them out of this level.

Implicit distrust

The classical example of this is a used car salesman. You implicitly distrust this person because their job is to “fuck you over” to better their gains in selling a car and making more of a profit. Most sales people or recruiters can be put into this category automatically based solely on their job function. Without opening their mouth, you implicitly distrust them. Over time, you can move them up to explicit trust (which requires a lot of work), or down to explicit distrust.

Explicit distrust

This is the worst possible level to ever be in. You put people into this level who have repeatedly fucked you over in the past or, in a work environment, have made so many mistakes that you cannot trust their work without double checking. It is very difficult to move out of this level, even if your job function allows you to be implicitly trusted. The worst possible way of entering this level is moving from explicit trust, as it takes a considerable amount of work and effort to go all the way back to the top level.

The oversimplification

These levels are a vast oversimplification of how we trust – the levels are boiled down to their bare essentials with stereotypical examples. They are building blocks. For example, your spouse is likely to be a higher level of explicit trust than your best friend.  So if your spouse went from an explicit trust to an explicit distrust that would likely end your relationship. However, if that was a friend or a work colleague, it may not – either because there is still value in the friendship or you are forced to continue working with people you explicitly distrust.

Trust is complex and nuanced. Everyone is different and has different sub-levels of trust or outlooks on life when it comes to trust. You have the tinfoil hat person, who implicitly distrusts everyone or the naive / optimistic person who implicitly trusts everyone – both bypass the neutral level entirely. Perhaps the neutral level doesn’t exist at all outside of an objective view of the levels. I believe it does, so it’s included here for completeness.

The Wisdom of Pessimism

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Hello

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The Charm of Hotels

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Happy Christmas

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Nick and HamLove, Nick and Ham

 

The risk I took was calculated but man am I bad at math

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The risk I took was calculated but man am I bad at math

Sight

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Importing a car from the UK to Ireland

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Shortly after my Pajero was stolen, I started the hunt for a new car. After scouring carzone, going on Honest John, doing test drives, and searching donedeal, I found that car that I wanted – a Daihatsu Copen. The Copen is a small, two seat, sports car. Small is, actually, an understatement – the car is tiny! The fact that it comes in a 660cc and 1.3L model testifies to the tinyness.

I found a few on DoneDeal, one was even based in Dublin. To get a head start, I googled as much as possible about the Copen. I came across CopenWorld.com, and it’s fantastic Buyers Guide. Armed with this knowledge, I went for a look, at the sellers house in Rahney. The car had fairly bad rust damage, paint bubbling, and a poor service history. The seller, in fact, didn’t know the service intervals, nor the last time it was serviced – for a car with a turbo, this is a very bad sign as infrequent oil changes will ruin the turbo… the part alone costs £1000! The seller also wanted silly money for the car. I gave him my offer, which was a fair price for an 04 car in such a condition, and was told it was an insult. I gladly left. He removed the ad, a few weeks later and I assumed he sold the car… I have a DoneDeal alert set up, and the car has been relisted (some 6 months later) at a far more affordable price – i.e. half the initial price, and slightly higher than the price I offered him.

I saw another, this time on Adverts.ie. The turbo was just replaced, and the seller sent me on the receipt. Alarm bells were rung when I called her, and she said that the turbo blew by “going 150kph down the motorway”. The seller had forgotten to mention that there had been an insurance claim against the car, in her name, when I asked her. When confronted with the information (thanks motorcheck.ie!), she blamed her lack of English. She then refused to answer any of my phonecalls and emails. I think someone actually bought it, as I’ve not seen it on Adverts again.

This left me with very little options – these were the only two working Copens in Ireland – so I started going on eBay UK. I found a few, mainly from dealers, but the price was very high. Now most of these cars commanded a high price, as they had full service history and always at a main Daihatsu dealer. Along with being immaculate in condition, and from a dealer, I can understand their high price. Nevertheless, I kept looking, and found one from a private seller – Ash.

It was a 2005, black, 660cc model with 53k miles. I sent him a few messages, and then placed a bid. My big was fairly low, to be honest, and I expected to be well overbid. A few days later, I checked the status of the bid, and I was still the highest bidder. I checked again, a few days later, and with 12 hours to do I was still the highest bidder.

Ok, I thought, on eBay the bids come in in the last hour – nothing to worry about. 2 hours remaining… 1 hour remaining… 30 minutes… 15 minutes… 5 minutes… 30 seconds… 10…5…4…3…2…1. Woohoo! I own a 2005 Daihatsu Copen. Now I had explicitly stated in my bid that I would pay the deposit without issue, and the remainder on satisfactory inspection by a mechanic.

I called Malcom from National Vehicle Inspections, and had him visit Ash. The report I got back was incredibly detailed, and Malcom went over EVERYTHING. He noted the rust damage, a substantial hole in the carpet, every single stain, dent, scratch and damage from rust. He even noted that the A/C didn’t work, a massive hole and botch weld job in the exhaust, and so many other things, both big and small. Malcom also done an extensive car check – far more detailed than the one I had done.

I was happy with the report, and paid Ash. At the same time, I started looking at physically getting the car. There are really only two options – either have the car shipped over, or go and collect it yourself. I priced up flying over to Yorkshire, and driving back on the ferry – sweet Jesus that was expensive. National Vehicle Distributors were the cheapest by far, and the delivery docket they give you is recognized by the VRT people as entry to the state. However I will never recommend them. I won’t say, on this blog, why, but my service from them was less than ideal – with dates constantly missed by them, being the least of my worries.

Anyway, the car arrived, and I started working on the documentation for the VRT people. The day before it was picked up, I got the ball rolling for VRT. Revenue have a nice VRT calculator here, which gives you an idea of the cost for VRT. I got molested on the VRT, as the Copen has 151g of CO2. Ash had given me the logbook, minus the exporting part of course, and I got the rest of my documents ready. You’ll need to make a booking at your local NCT place – in my case, Northpoint – within a few weeks of the car arriving in the state. You must have your passport / drivers licence, a recent utility bill or bank statement (the address on this decides what county your registration is), a payslip or a recent document from revenue with your pay slip (a printout of a payslip will suffice), an invoice (in this case, the ebay listing with the price shown), and the UK log book.

At the NCT place, the agent will inspect the car to make sure it’s the correct one – things like VIN, colour, make and model, optional extras, verify milage, etc. In my case, I didn’t pay on the day, as the agent couldn’t find a suitable car in the system to match my make and model… something I found odd, as there were no extras. Anyway, she gave me a letter saying that the car had been VRT inspected, and that I was awaiting a decision from Revenue – in the event I was stopped by the guards, as I was still on UK plates after the allowed time.

I found out the cost a few days later, and was told to pay in any NCT place – I was in Galway, so I went in there and paid by credit card (there’s a surcharge, and they don’t take cash or a cheque!). I got my reg number, however the NCT place couldn’t do up square licence plates, so I went to Calbro in Galway instead. Silly me also tried to pay my motor tax on the same day – you can’t, the car isn’t on the system yet! The motor tax lady also gave me a letter for the guards, just in case! I went back two days later, and the motor tax was paid… You can claim back the motor tax for the first three months, by the way, as the motor tax period starts at the beginning of the month regardless of what day you register. The road tax is really cheap, by the way, as the engine is sub 1L.

You’ll need to pay your motor tax BEFORE you can get an NCT – so that’s another thing you have to do. It’s rather annoying that you can’t get an NCT the same day as paying the VRT – at least that would give me a good idea of what needed fixing! Anyway, I made a test date for the NCT and she flew through, second time around.

All in all, buying the car in the UK, paying the transport costs and the VRT, as well as a full service and a few extra bits done, still worked out cheaper than buying a car here in Ireland, even if there is rust… And boy was there rust!

2013 — Looking Back

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Garda Tweets Famous Woman Yellow Object Shite Road Bray Green Area Parking Space Tax Disk Hot Milk Done Deal car ad Mass in Progress SuperQuinn Sausages Garda Goose Daft Horse Ballyfermot Sheep Tayto Bar

2013 has been a bit different. A year of more odd photos, personal goals, standing for my convictions, and reflection. At the start of the year, I left ICHEC and joined 10gen (now called MongoDB Inc.), where the Sydney office apparently love me. ICHEC was a huge part of my life, especially at the end, however it was time to move on to a new challenge.

2013 has also been a year where mass emigration continues to stretch families, I got a new phone, my car was stolen (although I did do a few test drives), passed the driving test (WOOHOO), bought a car from the UK (upcoming post), did a mechanics course, and started taking the bus to work. We also lost Colm and Seamus, two great giants of Ireland.

I’ve also had to deal with my own demons. I finally wrote down my experience of loosing a child, although there is only so much that you can write  – as finding the words can be difficult. Thank you to everyone who has gotten in touch – you have no idea how much this means to me, even if I don’t say it.

I’ve been writing here less and less, instead taking my “stream of consciousness” over to another written medium. That and finding the time for substantial blog posts, these days, is getting more and more difficult. I hope that in 2014, I will have more time to keep writing here. And what will 2014 bring?

We see every week that more and more jobs are being announced – pity the 300 jobs company X are bringing are over the next 5 years. Still, you gotta love the old PR machine, hey? Seriously, we will continue to see the emigration of those ages 20-35, particularly those will “low skills” in our so called “knowledge economy” (Don’t get me started on the latter phrase). We will see more and more spin doctoring from the political establishment, more tightening of belts as already stretched families are asked to help out their country more.

We will also see NAMA finally being accountable for their actions, the possible burning of Anglo (although I’d highly highly doubt that, it would still be nice), more checks and balances after the hospital pay scandal. However, we will also see a cutting of services, an increase in poverty, and an increase in suicides because of poverty. Nationally, we’re not over the worst, but things should hopefully get better.

Rat Poison Song

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junkie joe, junkie double j
simey o d has something to say
lets have a fight at the halting site
a wiggida wiggida wiggida wiggida listen to my voice
I’m in the prime of me life, we’re the same age
a chiggida check yourself before i wreck your face
i’ll show you joe that i’m the best
but first, there’s something that i’ve to get off me chest

that wasn’t coke that i gave you in mayo
that were rat poison, that were rat poison
you cried like a big child, junkie joe
that were rat poison, that were rat poison
i won’t skip the queue when i’m looking to fight
you’re the king of this, the king of that
the king of dog shite,
them’s weren’t ice cubes i put in your pint,
no, that were rat poison, that were rat poison

verse 2
simey, ya innocent fool
we can all use the fists and my fists i will use
you were shitein’ in a bucket for a whole 2 weeks
we don’t call you simey, we call you squeak
you say you won’t be skipping the queue
sure you won’t be able to stand when i’m finished with you
a bibbidy bobbidy bibbidy bobbidy bibbidy bobbidy boo
1+ 1 + 4 – 3 = 2

you were shiteing in a bucket for a whole two weeks
you shite in the bucket, shite, shite in the bucket
ya good for nothing rat poison bastard squeak
ya shite in the bucket, shite, shite in the bucket
squeak as i call ya, you innocent fool
come on and we’ll fight, i’ll close your eyes for you
you say i’ve only one lung with your dribbly mouth
you shite in the bucket, shite, shite in the bucket.

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